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  • Do all radios come equipped with Chargers, Antennas, Belt clips, etc?
    Yes. All of our Philco radios come equiped with a desktop charger, belt clip, antenna, and standard d-shell earpiece per radio.
  • Is radio programming free?
    Yes. All of our radios are programmed to set frequencies based on your location. If you are currently using radios, we can program our radios to work with yours. Please ensure you have a valid radio license if you are using your own frequency. Radio re-programming is always Free.
  • Is an FCC license required to operate these radios?
    Yes, an FCC license is required for every property using two-way radios.
  • Should I use UHF, VHF, or Digital radios?
    The choice between UHF, VHF, and Digital radios depends on your usage. UHF radios are most popular for indoor use (e.g., hotels, hospitals), while VHF radios are recommended for outdoor use (e.g., golf courses, banquet halls). Digital radios are a great alternative, offering clearer communication, greater distances, and more options than analog radios.
  • What is the range of your radios?
    The range of our radios depends on several factors, including radio power, wattage, obstacles, and frequency. For usage over 3 miles, we recommend investing in a repeater station or contacting us for a quote on our Partner Relay.
  • What is the warranty for Philco and Motorola radios?
    All Philco radios come with a 2-year limited manufacturer warranty, while Motorola radios have a 3-year limited warranty. This warranty does not cover physical abuse, mishandling, or water damage. Please refer to the warranty paperwork included with your radios for a detailed list of limitations.
  • Do you offer payment plans or invoicing options?
    Yes, we offer net-30 day terms and payment plans upon request. Please contact us for more information on payment plans.
  • How do I go about finding service information?
    You can scroll to the "service department" tab above. It will include all the information necessary to send in service equipment.
  • Can I purchase parts for my radios?
    Yes. A current list of accessories/parts are included under our "accessories" page. If there is a part you are looking for that is not listed, or you are looking for discontinued equipment, please contact us.
  • Can I purchase software/cable?
    We currently do not have a program in place to purchase software. End-users will often program the radios to frequencies not allowed per FCC rules and we are not allowed to release the software. If you need a radio programmed to a certain frequency, please contact us.
  • Can I purchase parts locally?
    At this time we do not have any local vendors who carry parts. However, most parts are in stock and we can ship priority to you free in 2-3 days.
  • How long does service take?
    Most service takes 1-2 business days depending on the issue. We do recommend ordering extra parts and equipment to limit the time without communication.
  • My radios are out of warranty, will you still repair them?
    Yes. We can forward you over a quote on specific repairs needed including a flat rate for service. We also provide trade-in services.
  • Do you repair other brands?
    Currently we only can only repair Philco products.
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